My Experience With The Indianapolis Motor Speedway’s Incredible Customer Service

As the big race approaches this weekend here in Indianapolis, I would like to share a personal story regarding how incredible the Indianapolis Motor Speedway is at providing customer service, and how many businesses could learn from them.

Two weeks ago while attending the Indianapolis Grand Prix, I had also picked up my 500 race day tickets from will call, as well as a couple of tickets to enter the track the Friday before the race.  Known as Carb Day, it is a great day to watch the drivers take practice laps, view the Indy Lights race and the Pit Stop Challenge, and this year catch Steve Miller in concert.  I secured the long tickets in a newly purchased lanyard to keep the tickets smooth and unbent (they are collectible for those who know, and folding them is a horrible shame!)  After the Grand Prix ended, spectators were allowed about an hour or so to wander the race track.  As I made my way from turn 2 backwards to the famous yard of bricks at the finish line, the wind kept flipping my lanyard around behind my back.  By the time I made it to the bricks, I noticed my lanyard was a bit light.  Several of my tickets were gone.  Fortunately the more expensive race day tickets were still in, but my Friday tickets were gone.  I begrudgingly accepted my $60 loss with a few choice words, and moved on.

Later the next week, I received a customer service call from the Speedway, explaining that a track technician had found one of my lost tickets.  Apparently even a non-race day general admission ticket is still linked to its purchaser, and the personnel at the track took the time to deliver the ticket to the ticket office, look me up, call, and ask how I would like to arrange for its pick-up.  They even offered to make arrangements to replace my other lost ticket that was not found.  This is from a facility that will likely see over 100,000 people on Friday as well as race day.  One lost ticket is but a drop in the bucket of attendance, but these wonderful people took the time to care for their customers, and make arrangements to return the lost ticket as opposed to simply having said customer purchase a new one.

Bravo, Indianapolis Motor Speedway.  Your class shines through even during the hectic lead up to the biggest event in racing.

The Annoying Metatarsal Stress Fracture

metatarsal pain

Metatarsal stress fractures are a common foot injury that can be quite a nuisance to heal.  The metatarsals are the five long bones in the foot that form a bridge between the toes and the middle of the foot.  These roughly drumstick-shaped bones are fairly sturdy, but can be fractured during twisting injuries, or something heavy smashing down upon the top of the foot.  These fractures are treated with either immobilization in a walking boot, or surgery if the bones are out of place or unstable.  This treatment is straight forward, and is successful usually in a fairly set amount of time.

A stress fracture is something entirely different.  Stress fractures occur when bone is subjected to long term low grade stress and strain that slowly causes internal damage to its interior.  These stresses can be common place activities like steeping off of platforms at work, or lever and pedal use.  Even the position of the foot on a cross bar under a desk can put strain on the metatarsal.  Poorly supportive shoes can magnify the risk of bone injury, and some people are even at greater risk for a stress fracture because of issues with the quality of their bones.

Stress fractures can have multiple symptoms, ranging from a dull ache in the middle of the foot to a sharp pain while standing and walking.  Stress fractures can occur in many places along the metatarsal length, and can sometimes occur in several bones at once.

The treatment of metatarsal stress fractures is a little trickier than treating a regular fracture.  In most instances, surgery is neither necessary nor helpful.  Immobilization in either a walking boot, or less commonly a cast, is needed to reduce stress to the bone and allow it to heal.  A stiff soled shoe can be used for support in a small number of mild cases for relief.  Most metatarsal stress fractures take anywhere from one to three months to heal, and sometimes take longer.  The bone simply needs time to mend, although in some cases an electronic bone stimulator can be used in cases that refuse to heal.   The amount of time one must wait can be frustrating for people trying to get active again.  It can be even more frustrating for athletes trying to get back to their sports.  Fortunately, these stress fractures do eventually heal, and stay healed for the most part.

New article added to the website about foot and ankle injuries in baseball…

youth baseball

As baseball season is in full swing, many families out there have children who are participating in youth baseball leagues, or are playing for junior high, high school, or collegiate teams.  While baseball is a very safe sport to play, injuries can occur and the foot and ankle can be involved in some of those injuries.  Check out the link below to see a great article on these injuries and how they can be treated.